Quality Standard

Our commitment to excellence is built on our strong focus on quality. Quality is not just a department or a set of rules; it is the foundation of our company, and the pillar for its growth, ensuring that we always provide top-notch products and services to our customers.

Quality in our company covers a wide range of activities to keep the highest standards in our distribution process. This includes thorough checks on suppliers and products, ongoing improvements in our processes, and strict following of regulatory standards. These steps ensure the products we distribute are reliable, safe, and meet customer expectations.

Key functions of Quality Department

1. Quality Management System (QMS):
   • Our QMS is a structured framework that underpins our quality efforts. It ensures consistency and compliance at every stage, from initial procurement to final delivery. This system is integral to maintaining our high standards and driving continuous improvement across all operations.
2. Quality Assurance Processes:
   • We implement detailed and thorough quality Assurance processes to monitor and maintain product integrity. These processes include multiple checkpoints to ensure that every product meets our stringent quality criteria before it reaches our customers.
3. Supplier Assessments:
   • We conduct comprehensive evaluations of all our Service providers & third parties to ensure they meet our high standards. This includes regular audits and performance reviews to maintain the integrity and quality of the services.
   • Our product inspection protocols are designed to catch any deviations from quality standards including but not limited to checking the storage conditions & corrected printed data on the packs to guarantee that our products are safe and reliable.
4. Continuous Improvement Initiatives:
   • We are committed to continuous improvement. By leveraging data, customer feedback, and industry best practices, we drive innovation and enhance our operational efficiency. This proactive approach helps us to stay ahead in a competitive market and consistently exceed customer expectations.
5. Regulatory Compliance:
   • We strictly adhere to local and international standards, ensuring that our operations meet all legal and safety requirements. Our commitment to regulatory compliance ensures that our products are not only high-quality but also safe and reliable.
6. Customer-Centric Focus:
   • Our quality efforts are always customer focused. We believe that quality is not just about meeting standards but also about exceeding customer expectations. We actively seek and incorporate customer feedback to continually refine and improve our products and services.

Certifications and Accreditations

• We take pride in the certifications and accreditations we have earned, which validate our commitment to quality. These certifications include ISO 9001, GSP & GDP. Achieving these certifications demonstrates our adherence to international quality standards and our dedication to continuous improvement. These credentials assure our customers and partners that we operate at the highest levels of quality and safety.